Triple S Management Corporation is the leading managed care and insurance company in Puerto Rico. For more than half a century Triple S has been offering a wide range of products in the segments of health, life, property and contingency. Triple S Management is a public company since 2007 and its trades its shares on the New York Stock Exchange (Fortune Rank 765) under the symbol (GTS). Triple S also is an independent licensee of the Blue Cross Blue Shield Association and have presence in markets such as U.S. Virgin Islands and Costa Rica.
Triple S also is one of the most technologically advance and forward- looking companies in Puerto Rico. Triple S was the first mayor organization in Puerto Rico to virtualized with VMware Sphere EX 2.5, large portion of its Data Center's operations back in 2004. With the help of their long-time virtualization and datacenter services provider CPCORP, Inc., Triple S has embarked in multiple IT transformative projects, to achieve operational efficiencies, reduce costs and provide outstanding service to its customers.
First challenge: Triple S is an organization with multiple subsidiaries that deliver a wide range of quality products, solutions and services. To support all these different operations, Triple S had a large and complex Data Center footprint. Comprised of old legacy equipment, large quantity of physical servers and multiple storage (SAN) solutions. In addition a because past business acquisitions, they had multiple hypervisors from different vendors and version on its virtual infrastructure. Also it had duplicated compute and storage silos for production, development and quality assurance environments, and not all of them with same level of performance.
Second challenge: One of its subsidiaries, needed to deploy a new OnBase Data Management solution. It needed additional storage capacity, high performance, security and redundancy requirements. In addition, they needed to migrate vm's and physical server to the new infrastructure.
Last challenge, the solutions for providing reliable and secure access to the core business applications to their remote users (app Delivery & VDI), was complex to manage, it was a collection of multiples and not integrated solutions (too many vendors) and the performance was not optimal for some very important applications.
Meeting all these challenges also required the unification and simplification of day-2 operations (management, monitoring and maintenance) of the data